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The customer base served by Hera totals more than 3.1 million, spread over the six provinces of the Emilia-Romagna region and several municipalities of the provinces of Florence and of Pesaro and Urbino. Hera also provides services to local businesses, which fall under the category of business customers. Hera is constructing fast track channels for relations with this customer base.
In de-regulated services (gas and electricity), Hera sells gas and electricity to 1.4 million customers throughout Italy, through its sales company Hera Comm.
Starting in 2005, Hera started a survey to check the satisfaction and listen to the requirements of customers. Customer satisfaction surveys are carried out every year and the results are used to define improvement objectives.