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Hera had a workforce of 6,711 people as at 31 December. 95% of the workforce has an open-ended contract. This percentage rises to 95.2% if Marche Multiservizi is excluded. In the last 3 years, 508 people were hired on the basis of open-ended employment contracts, 173 of which in 2009 alone.
The third internal climate survey was carried out in 2009: the participation reached 57% and the satisfaction index increased by 5 points to 58 compared to the previous recording in 2007.